TERMS OF SERVICE

These Terms apply to all visitors, waitlist subscribers, and members (“you”) who access the website, purchase a membership, place a deposit, or use The Work Club (“Work Club,” “we,” “us”). By using our services or entering the space, you agree to these Terms.

1) What The Work Club is

The Work Club is a membership-based coworking club with open seating and shared amenities.

A membership is a license to use the space. It is not a lease. It does not create a tenancy, and it gives you no right to any specific desk, room, chair, or storage space. You have no interest in the property.

What we don’t promise (shared space realities):

• We aim for a calm, productive environment, but we do not guarantee silence or a particular noise level at all times.
• Seating is open and first come, first served. Membership does not guarantee a specific seat or that seating will be available at a particular time.

2) Eligibility and account information

• You must be at least 18 years old to purchase a membership and to enter the club. Guests must also be at least 18 years old.
• You agree to provide accurate contact and billing information and keep it up to date.
• Membership access and digital keys are for the member only and may not be shared.

3) Membership plans, fees, and renewals

• Plans: We offer three plans: monthly, quarterly (every 3 months), and annual (every 12 months). Quarterly and annual memberships are paid up front for the whole period. We may limit or close any plan to new members at any time, so not every plan is always available.
• Price: Your price is the price shown at checkout for the plan you choose, unless we clearly state otherwise at the time of purchase.
• Billing and renewal: Memberships are billed in advance, beginning on the date your membership starts. Your membership renews automatically at the end of each period (every month, every 3 months, or every 12 months, depending on your plan) and is charged to your payment method on file until you cancel.
• Taxes: Prices do not include sales tax. If tax applies, we add it at checkout.
• Your price is locked: If we raise our prices, the new prices apply to new members. Your price stays the same for as long as your membership stays active on the same plan. If you switch plans, the current price of the new plan applies. If your membership ends, for example because you cancel or a payment isn’t completed, and you rejoin later, you join at the price we offer then.
• Amenities: We may change the features and amenities included with membership.
• Late or failed payments: If a charge fails, you have 7 days to complete payment. We’ll email you when a charge fails, and your access stays on the whole time. If payment isn’t complete within 7 days of the first failed charge, your membership ends and your access is removed. There is no reinstatement, so to come back you sign up again at the price and availability we offer then. You’re responsible for any fees your bank or card issuer applies. Payments are processed by Stripe; we don’t store full card numbers.

4) Deposits and “secure your spot” payments

If you place a deposit to reserve a spot (for example, a $50 deposit):

• The deposit is applied as a credit toward your first membership payment unless we clearly state otherwise.
• If you decide not to become a member, you can ask us to refund your deposit any time before opening day, and we will refund it in full.

5) Cancellation, pausing, and refunds

• Cancellation: You can cancel your membership at any time from the member hub. Your cancellation takes effect at the end of your current billing period, and you keep access until then.
• Refunds, all plans: Except for the founding annual refund below, if you ask within 7 days of any payment on any plan, including a renewal, we’ll refund that payment in full. Seven days means 168 hours from the moment the payment was taken, not seven calendar days. If we refund a payment, your membership ends and you lose access immediately. After 7 days, that payment is non-refundable. You can still cancel at any time; your membership then stays active through the end of the period you paid for, and you won’t be charged again.
• Refunds, founding annual memberships bought before we open: You can ask for a full refund any time up to 15 days after opening day, for any reason. If we refund it, your membership ends and you lose access immediately. Opening day is the first day the club is open to members, and we announce it by email. After those 15 days your membership is non-refundable and stays active until the end of your year. Your founding year starts on opening day, not on the day you paid, so a delay to opening never shortens the year you bought.
• Pausing: We don’t pause, freeze, or hold memberships. If you won’t be using the club for a while, cancel and rejoin later at the price and availability we offer then.
• Failed payments: Handled as described in Section 3.

6) Access hours, entry, and security

• Work Club access may be 24/7 for members, but may be limited for maintenance, safety, emergencies, or by law.
• Closures: We may close all or part of the club temporarily, for example for maintenance, repairs, cleaning, weather, utility or internet outages, emergencies, or government orders. Temporary closures do not entitle you to a refund or credit.
• The club is not staffed. No one from Work Club is on site at most times, including overnight and on weekends. In an emergency, call 911 first, then notify us.
• You must follow posted entry procedures and any instructions from Work Club.
• Do not prop doors open or allow tailgating. Do not let anyone into the club except your own guest under Section 8.
• Your access credential is a mobile key in the Avigilon Alta app. It is personal to you.
• Cameras record video in the club at all times. Cameras are not monitored live, and no one watches the footage in real time. We record video only. We do not record audio anywhere in the club, and there are no cameras in the restrooms or the phone booths.
• We log every entry and exit, with the credential used and the time. We use footage and access logs to investigate incidents, to help secure the club, and to enforce these Terms. Cameras and access logs are not a security service and do not guarantee anyone’s safety. Both are handled under our Privacy Policy.
• No security guarantee. We do not provide security guards or patrols. Cameras, door locks, and access control do not prevent crime, and we do not promise that the club will be free of theft, assault, or other criminal acts by other people.
• Do not disable, block, or move any camera.

7) Club rules (how to be a good member)

We want the space to stay calm, friendly, and productive. You can read these in plain language at theworkclub.co/club-rules. That page is a summary for members; if it ever differs from this section, this section applies.

You agree to:

• Treat people with respect. No harassment, discrimination, intimidation, or threatening behavior.
• Keep calls at a reasonable volume and be mindful of others.
• Use phone booths / designated areas when privacy is needed.
• Keep your area clean and return furniture and supplies.
• Follow posted food, beverage, and cleanliness guidelines.
• Respect Work Club’s decisions about noise, conduct, and appropriate use of the space.

Not allowed:

• Illegal activity or possession/use of illegal drugs.
• Weapons of any kind, including firearms carried openly or concealed, even if you are licensed or otherwise legally allowed to carry. This doesn’t apply to on-duty law enforcement, or to a firearm kept in your locked vehicle where state law allows it.
• Smoking or vaping indoors.
• Drinking alcohol in the club, or using the space while intoxicated.
• Soliciting members. Don’t use the club, the member community, or any member list to recruit, sell, or pitch, including multi-level marketing.
• Running a client-facing service out of the club, such as haircuts or bodywork.
• Sleeping in the club, or staying overnight for any purpose other than work.
• Reselling, renting, or transferring your access to anyone.
• Damage, theft, or misuse of equipment.

Pets: Only service animals (as defined by the ADA) are allowed inside. Emotional support animals and pets aren’t permitted indoors, though they may be welcome in designated outdoor areas where available.

Filming and recording: Don’t photograph or film other members, their guests, or their screens, and don’t run a photo or video shoot in the club. We may allow a shoot in writing for a specific purpose. Use phone booths or private areas for calls and recordings.

Lost and found: Items left behind are held in lost and found for up to 30 days. After that, unclaimed items may be donated or discarded.

8) Guests

• Members may bring up to one (1) guest at a time, subject to capacity and club rules. Guests must be at least 18 years old, must enter with their member, and must stay with their member for the whole visit.
• Guest access is intended for occasional visits. We may limit guest frequency and/or require a guest to become a member if they visit regularly.
• Members are responsible for their guests’ conduct and for any damage caused by guests.
• Guests never receive a digital key.
• Guests use the club at their own risk.
• Before your guest arrives, tell them that the club is not staffed, that cameras are not monitored live, that they use the club at their own risk, and that they must follow the Club Rules and posted signs.
• You are responsible for your guest’s behavior. If your guest injures anyone or damages property, Section 15 applies as if you had done it yourself.
• If your guest brings a claim against us arising out of their visit, you agree to indemnify and defend us against it, including a claim caused by our negligence, but not our gross negligence, recklessness, or willful or wanton misconduct.

9) Reservations and shared resources

Some resources (for example, phone booths or meeting areas) may require reservations, time limits, or fair-use rules. You agree to follow posted limits and booking policies.

10) Internet and acceptable use

We provide internet access as a convenience.

• We do not guarantee uninterrupted service, bandwidth, or security.
• You are responsible for securing your own devices and accounts.
• You may not use our network for unlawful activity, spam, or anything that interferes with others.

11) Personal property

You are responsible for your personal items. We are not responsible for loss, theft, or damage to personal property, except where required by law.

Please don’t leave valuables in the space or store property overnight. We may remove anything left in the club, and we hold it in lost and found for 30 days.

The club can’t be used as a registered business address, or for mail or package delivery.

12) Damage to the space

If you (or your guest) damage the space, furniture, or equipment, you are responsible for the cost of repair or replacement.

13) Health and safety

• Do not enter if you are sick with a contagious illness that could put others at risk.
• Follow safety signage and instructions.
• In an emergency, call 911 and notify us as soon as possible.

14) Assumption of risk and release of liability

PLEASE READ THIS SECTION CAREFULLY. IT GIVES UP LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE FOR INJURIES CAUSED BY OUR NEGLIGENCE.

You understand that using a shared space involves risks, including slips, trips and falls, injury from furniture or equipment, injury or loss caused by other members, guests, or anyone else, including theft, assault, or other criminal acts, the absence of staff on site, exposure to illness, and loss of or damage to your property. You use the club at your own risk. You assume all risks of using the club and its facilities, at any hour, whether those risks are known or unknown.

To the fullest extent permitted by law, you release and hold harmless Work Club LLC, its owners, members, managers, officers, employees, agents, contractors, affiliates, and the owner and landlord of the building (together, the “released parties”), from all claims for injury, illness, death, or loss of or damage to property arising out of your use of the space, including claims caused by the negligence of any released party, except to the extent caused by a released party’s gross negligence, recklessness, or willful or wanton misconduct.

This release binds you and your heirs, executors, administrators, and assigns.

15) Indemnification

You agree to indemnify and defend Work Club LLC and the other released parties listed in Section 14 from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of:

• your breach of these Terms,
• your negligence or misconduct,
• your violation of law, or
• the conduct of your guest, as described in Section 8.

Except for guest claims under Section 8, this Section does not require you to cover any claim to the extent it is caused by the negligence, gross negligence, recklessness, or willful or wanton misconduct of a released party. We may choose our own counsel, and you may not settle a claim in a way that imposes any obligation on us without our written consent.

16) Termination and suspension

We may suspend or terminate your membership (with or without notice, depending on severity) if you violate these Terms, fail to pay, or if we believe your conduct puts people, property, or operations at risk.

If we terminate your membership for cause, no refund is owed, except where the law requires one.

Our right to cancel: We may also cancel or decline any membership at our discretion. If we cancel your membership for a reason other than a violation of these Terms or non-payment, we will refund the unused part of any prepaid fees, pro-rated by day. If we cancel your membership and let you know we won’t offer you membership in the future, you may not sign up again, and attempting to re-join or enter the space after that may be treated as unauthorized entry.

17) Photos and media

Every so often we bring a photographer or videographer into the club. It is not constant and it is not hidden: it is an occasional, planned shoot so we have honest pictures of the place being used, rather than an empty room. If you happen to be working here that day, you may end up in the shots.

When that happens, you give Work Club LLC permission to use your likeness in that material on our website, social media, advertising, and other promotional materials, during and after your membership, at no cost to you. We will let members know a shoot is happening, and if you would rather not be in it, tell whoever is shooting or email team@theworkclub.co beforehand. Either is enough, and there is no need to explain.

Guests: This permission comes from members only. We will not use a guest’s likeness unless the guest gives us written permission. During a shoot, we will keep guests out of the shots or ask for their permission first.

If you later ask us to stop using a photo in which you are clearly identifiable, we will not use it in new materials.

• We will not use your likeness to suggest you endorse a product or service without asking you first.
• We avoid capturing screens, and we never shoot in the restrooms or the phone booths.
• The rules on photographing and recording in the club are in Section 7.

18) Intellectual property

Our brand, logo, website content, and materials are owned by Work Club LLC or our licensors and may not be used without permission.

Your content: If you post in any Work Club community, app, or shared channel, you’re responsible for what you share, it may be visible to others, and you grant us a non-exclusive, royalty-free license to use it to operate and promote The Work Club. Don’t post anything unlawful, infringing, or that violates someone else’s rights.

Copyright concerns: If you believe content on our site or platforms infringes your copyright, email team@theworkclub.co with the details and we’ll review and remove infringing material where appropriate.

19) Privacy

Our privacy practices are described in our Privacy Policy.

20) Disclaimers

To the fullest extent permitted by law, the Work Club services and website are provided “as is” and “as available,” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

21) Limitation of liability

To the fullest extent permitted by law, Work Club LLC and the other released parties will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill.

If liability cannot be excluded, our total liability for claims related to your membership or use of the space will not exceed the greater of $100 or the fees you paid us in the 12 months before the event giving rise to the claim.

This Section does not limit liability for bodily injury or death. Those claims are governed by Section 14 and applicable law.

22) Dispute resolution and governing law

Governing law: These Terms are governed by the laws of the State of Ohio, without regard to conflict of law rules.

Venue: Any dispute will be brought in the state or federal courts located in Cuyahoga County, Ohio, unless otherwise required by law.

Time limit for claims: To the extent permitted by law, any claim arising out of these Terms, your membership, or your use of the space must be filed within one (1) year after it arises. If it is not, it is permanently barred.

23) Changes to these Terms

We may update these Terms from time to time. The updated version will be posted with a new effective date, and we keep a copy of every prior version.

Ordinary changes: For changes other than those described in the next paragraph, we will email members at least 14 days before the change takes effect. Price changes follow Section 3. If you keep using the space or services after the effective date, you accept the updated Terms.

Changes to liability terms: If we change Section 14 (Assumption of risk and release), Section 15 (Indemnification), Section 21 (Limitation of liability), or Section 22 (Dispute resolution), the change applies to you only after you accept it. Until you accept, the prior version of those Sections continues to apply to you. We may pause your door access until you accept. If you would rather not accept, you may cancel your membership under Section 5.

24) General

Severability: If any part of these Terms is found to be unenforceable, the rest remains in full effect.

Relationship of the parties: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Work Club LLC.

Notices: We send legal notices to the email address on your account. Please keep it current. A notice counts as delivered on the day we send it.

Survival: Sections 10, 11, 12, 14, 15, 17, 18, 20, 21, and 22, and any other part of these Terms that by its nature should survive, remain in effect after your membership or these Terms end, however that happens, including by cancellation, non-payment, expiration, or termination by us.

Entire agreement and assignment: These Terms are the entire agreement between you and us regarding the space and services. You may not transfer your membership or these Terms without our consent; we may assign ours.

25) Contact

Work Club LLC

Email: team@theworkclub.co

Address: 635 W Lakeside Ave. Cleveland, OH 44113 Suite 101

---

Text message terms

Last updated: June 30, 2026

The Work Club mobile message service (the “Service”) is operated by The Work Club (“The Work Club,” “we,” or “us”). Your use of the Service constitutes your agreement to these text message terms (“Text Message Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Text Message Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Work Club’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Work Club through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Work Club. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 1 (855) 771-4624 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Work Club mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 1 (855) 771-4624 or email team@theworkclub.co.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.